📜 Store Regulations : Qsuli Online Store Terms & Conditions

§1. General Provisions

The Qsuli online store, operating at https://qsuli.com, is run by Elektron sp. z o.o., with its registered office in Sulistrowa, Sulistrowa 33, 38-462 Sulistrowa, Poland.
NIP: 6842640074, REGON: 36093912600000
Contact email: [email protected]

These Terms & Conditions define the rules for placing orders, making purchases, and the rights and obligations of both the Customer and the Seller.

The regulations apply to both consumers and business customers (B2C and B2B).

Orders may be placed exclusively through the online store.

§2. Definitions

  • Store – the online store available at qsuli.com
  • Buyer – any natural person, legal entity or organizational unit placing an order
  • Consumer – a natural person making a purchase not directly related to their business or professional activity
  • Business customer – a natural or legal person, or organizational unit purchasing within their business activity

§3. Products and Prices

  • The store offers furniture of our own design and manufacture.
  • Some products are available in stock, others are made to order – as indicated on the product page.
  • All prices are expressed in Polish zloty (PLN) or euros (EUR) and are marked as either gross (including VAT) according to applicable law.
  • Delivery costs are not included in the product price and are calculated and added during the order process.

§4. Placing Orders

Orders can be placed:

  • as a registered user (after logging in),
  • as a guest (without creating an account).

Order fulfillment requires proper order placement and payment via a selected method.

The store does not accept custom-made or personalized orders – no made-to-measure products or designs based on customer specifications.

§5. Order Fulfillment

Products available in stock are usually shipped within 2 business days of payment confirmation.
For products that are temporarily out of stock, the estimated shipping time is indicated on the product page — depending on the production schedule or stock replenishment.
Buyers will receive an electronic invoice sent automatically to the provided email address.

In all cases, the maximum order processing time – calculated from confirmation of payment to shipment of goods – may not exceed 30 calendar days, unless a different period has been agreed individually with the Buyer. If we are unable to meet the declared deadline, the Buyer will be informed without delay and offered a new delivery date or a refund.

§6. Payments

  • Available payment methods are specified in the Payment Terms document.
  • All transactions are processed securely via certified payment operators.
  • Cash on delivery and local pickup are not available.

§7. Delivery

  • Orders are shipped using the courier services listed in the Shipping Terms document.
  • Local pickup is not available.
  • Shipping costs depend on the weight, size, and destination of the order, and are always displayed during checkout.

§8. User Account

  • Customers may create an account, allowing them to review order history, make quicker purchases, and subscribe to the newsletter.
  • Accounts can be deleted at any time by contacting: [email protected]
  • Creating an account is not required to make a purchase – guest checkout is available.

§9. Withdrawal, Complaints, and Returns

Detailed policies regarding withdrawal from the contract, complaints, and returns are specified in separate documents:
Returns Policy, Payment Terms, and Shipping Terms, available on the store website.

§10. Changes to the Terms & Conditions

  • The Seller reserves the right to modify these Terms for legal or technical reasons.
  • Orders placed before the effective date of a new version will be governed by the Terms in force at the time of ordering.

§11. Final Provisions

Any matters not governed by these Terms & Conditions are subject to the laws of Poland, particularly:

  • the Consumer Rights Act,
  • the Civil Code,
  • and the GDPR (General Data Protection Regulation).

These Terms are available electronically and may be downloaded or saved by the Customer.